Job Description: School ICTC Executive
Position Overview: The School ICTC Executive is responsible for managing and maintaining the school’s IT infrastructure and providing technical support to ensure smooth and efficient operation of all IT-related systems. This includes the management of network devices, software installation, IT asset supervision, and support for educational and administrative functions.
Key Responsibilities:
- IT Infrastructure Management:
- Manage School SIP Based PA System, CCTV Desktops, NAS boxes, firewalls, switches, access points (APs), routers, UPS, Classroom TV, I-Pads, Macbook, BLE and other IT assets.
- Ensure the availability and proper functioning of the IT infrastructure.
- Software Management:
- Download and install new authentic/authorized software across all PCs.
- Install OS antivirus/Windows Defender updates and perform daily virus scanning.
- Install OS Mac Updates and perform daily scanning.
- ERP Support:
- Provide IT support for Ether ERP, Toddle, Destiny E-Library during critical periods such as report card generation, fees collection, ID card processes and DCU.
- Computer Lab Supervision:
- Supervise computer labs, ensuring all PCs, Macbook/laptops, Ipads, and other IT assets are functional and up to date.
- Educational Software Installation:
- Install various educational software as requested by ICT Teachers and the HOS..
- Troubleshooting:
- Troubleshoot and resolve issues with office equipment and peripherals like printers, scanners, BLE Gateway, BLE Card, IP cameras, firewalls, etc.
- Emergency SMS Services:
- Provide support for SMS services in emergencies.
- Presentation Equipment Management:
- Arrange and install projectors, LED TV and Interactive TV for internal presentations, visiting Speakers, or guests.
- Event Support:
- Provide IT support required by teachers for various functions, events, occasions, workshops, and project displays.
- Assist with IT and non-IT support during Literacy Showcase and Physical Literacy.
- Network and Internet Maintenance:
- Maintain 99% uptime for LAN networks and internet connections.
- Troubleshoot and resolve network issues during crises.
- Vendor Management:
- Manage vendors for IT consumables such as cartridges, CDs, and pen drives.
- Training and Support:
- Train and troubleshoot for Teaching staff on various applications, Classroom TV’s Laptops/Macbook, ERP applications BLE Apps, Toddle Apps, Destiny e-Library, Razkids, Jolly Phonics etc..
- Train and troubleshoot for non-IT staff on various applications, ERP applications, Salesforce, Google Apps, Toddle Apps, Destiny e-Library, etc..
- Provide regular follow-up with local users for data backup on NAS.
- Manage and sync iPads/tablets and their apps regularly.
- Accounts Support:
- Provide IT support for Tally software issues such as company rewrites and backups.
- Apps Support:
- Assist teachers and parents with Toddle Apps, Destiny E-Library Apps, I-Pads with ASM and MDM related issues.
- Reporting:
- Send weekly job cards for classroom Desktop and Interactive TVs, Ipads, tablets, and staff room systems.
- Submit daily reports on the firewall, health status of NAS servers, ISP Status, BLE Tracking System, CCTV cameras, and data recording updates.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in managing IT infrastructure and services.
- Strong knowledge of network management, software installation, and troubleshooting.
- Excellent problem-solving and communication skills.
- Ability to train and support non-IT staff.
- Proficiency with ERP systems, Google Apps, and educational software.
- Skills:
- Technical proficiency in managing IT hardware and software.
- Strong organizational and multitasking abilities.
- Effective communication and interpersonal skills.
- Capability to work under pressure and resolve issues promptly.
- Work Environment:
- School environment, requiring interaction with students, teachers, and administrative staff.
- On-site presence for handling IT emergencies and support.