1. Initial Setup and Configuration
- Unbox and Inspect the Laptop:
- Check for physical damage.
- Ensure all components (charger, accessories) are present.
- Power On:
- Power on the Mac Device.
2. Operating System Installation
- Install Operating System:
- Install the required operating system (e.g., macOS).
- Apply the latest OS updates and patches.
3. Security and Compliance
- Install Security Software:
- Antivirus and anti-malware software.
- Configure firewall settings.
- Encryption:
- Enable full-disk encryption (e.g., FileVault for macOS).
- User Account Configuration:
- Create a Administrator User account for ICTC
- Create a standard user account for the employee.
- Configure necessary user permissions.
- Set up strong password policies.
4. Software Installation
- Install Productivity Software:
- Office suite (e.g., Microsoft Office 365, Adobe Reader, etc.).
- Install Required Applications:
- Install all applications required for the employee’s role (e.g., Salesforce, Ether Apps, Toddle Apps)..
5. Network and Domain Configuration
- Connect to Company Network:
- Connect the Macbook to the company’s network
- Configure Mac ID in Firewall for Access Internet.
- Configure Network Settings:
- Set up Wi-Fi and Ethernet connections.
- Apply necessary network policies.
6. Data Migration and Backup
- Data Migration:
- Transfer necessary data from old devices if applicable.
- Ensure all critical data is copied and accessible.
7. Email ID and Signature Setup
- Create Email Account:
- Create the user’s email account in the company’s email system.
- Guide to users to use email on web based..
- Set Up Email Signature:
- Provide the company-standard email signature format.
- Help the user configure the email signature in their email setting.
8. IT Assets Form
- Prepare IT Assets Form:
- Document all hardware and software issued to the employee.
- Include Macbook, charger, and any other accessories.
- Signed IT Assets Form:
- Have the employee sign the IT assets form.
- File the signed form in the company’s records.
9. Introduction of ICTC and Team
- Schedule a Meeting:
- Arrange a meeting to introduce the new joiner to the ICTC (Information and Communication Technology Center) and team members.
- Team Overview:
- Provide an overview of the ICTC team, roles, and responsibilities.
10. Explain IT Helpdesk
- IT Helpdesk Introduction:
- Explain the purpose of the IT helpdesk.
- Provide contact details (email, phone number) for the helpdesk.
- Helpdesk System:
- Demonstrate how to submit a ticket through the HROne helpdesk system.
- Explain the types of support available.
11. Hand Over
- Schedule a Handover Meeting:
- Arrange a meeting with the new joiner or employee receiving the replacement.
- Go over the basic usage, login procedures, and important configurations.
- Provide Training:
- Offer training on using company-specific software and systems.
- Answer any questions the employee might have.
12. Final Steps and Documentation
- Document Configuration:
- Document all configurations and software installations.
- Record serial numbers and hardware details for inventory.
- Provide User Guides:
- Create a welcome package with user guides and company policies.
- Include IT support contact information.
- Final Inspection:
- Perform a final inspection to ensure everything is set up correctly.
- Clean the device if necessary.